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(662) 456-3000
FAQS
At Progressive Health of Houston, it is our mission to deliver the best local healthcare. Consistent with fulfilling that mission, we take a positive and proactive approach to patient billing and collections. Our goal is to coordinate payment for services in the most efficient, timely and customer-oriented manner possible. We understand that the billing and collection process can be confusing. In order to assist you in understanding these services and to answer any questions you might have, please review the following.
Payment
We accept payment by cash, check, VISA®, Mastercard®, American Express® and Discover®.
Registration and Billing are committed to providing excellent customer service. If at any time you have questions or comments regarding your insurance coverage or your bill, please contact our hospital at (855) 201-3867 during business hours: Monday - Friday, 9:00 a.m. – 4:00 p.m.
What are Standard Charges?
As part of the Public Health Service Act, hospitals are required to make public a list of their standard charges via the Internet. For this reason, we offer the following information:
Do I Need a Referral?
If you have an HMO plan with which we are contracted, you need a referral/authorization from your primary care physician. If we have not received a referral prior to your arrival for your scheduled service, we have a telephone available for you to call your primary care physician to obtain it. If you are unable to obtain the referral at that time, your appointment will be rescheduled.
What Does “Provider-Based” Designation Mean?
This is a Medicare status for hospitals and clinics that comply with specific Medicare regulations. Medicare has determined that this hospital has met these regulations and has been designated as such. This status requires that the hospital send two separate bills to Medicare, one for the facility and one for the physician. This means you may receive two billing statements and two separate Explanation of Benefits statements from your insurance company for one date of service.
